My FordPass app is unable to connect, and my electric company can't poll my account for charging details needed to discount my overnight charging activities. This security block on the SSO portion of my Ford account basically locks me out of my account at Ford.Com, and completely blocks me out of the connected features of my truck. ![]() Update: 5+ days and Motor Company has not responded to my case on this issue yet. I get it, early adoption has a price, but these kinds of issues are not easy to manage for some folks. It's also not a great situation to have to be a customer who is sitting between two companies who are sharing data via our accounts, and to have to mediate these kind of issues that really should be B2B concerns. If you get an error code: CSIAH0320E, then you are likely locked out as well and will need to contact Ford for help. I'm not sure how frequently this kind of issue happens, but perhaps Ford should have a form or some other expedited way for users to clear this lockout from whatever identity provider they are using to manage our accounts. So far, Ford is telling me it's 3-5 days before someone will call me, and I have no idea how long it will be to actually become unlocked. I've submitted a ticket with both Ford and National Grid, and will update here as I learn more. I don't know if it's an API call frequency issue, or something is wrong with the content of the API call(s) that this application is making. It seems that something that this application is doing is causing the Ford side of your account to decide that a security issue is happening, and they are automatically locking your account out. This application requires access to your Ford Pass account via some flavor of API access that uses the same credentials as your account, etc. National Grid has an application called Charge Smart that allows EV owners to charge vehicles at a reduced rate during off peak times. ![]() Some backstory - In parts of Massachusetts, our electricity is supplied by National Grid. I noticed this after getting an email from my power company asking me to confirm some login details for my FordPass account. More specifically, I am unable to login due to being locked out of my account, rather than something like a password error. I am suddenly unable to log into my account, or my FordPass account (via the mobile app).
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